At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

• The CSM manages the Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers.

• Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts.

• Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business.

• Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies.

• Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances.

• Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and the Service Contract and Subscription Operations.

• The CSM will perform in compliance with all US Federal Government Markets Division and Motorola Solutions contracting requirements and policies.

• The CSM will be responsible for maintaining customer satisfaction through the United States Army Program Offices and Defense Logistics Agency along with several National Guard accounts.

• The CSM could/should be expected to provide support over various time zones which the program supports. Mostly Eastern Region with some West Coast responsibility.

• The CSM provides support outside of the typical CSM role which could include contract management support, billing/receivables, P&L tracking, and contract proficiency.

• Goal oriented self-starter with skills and ability to successfully market and manage service support contracts for Project 25 and related wireless technologies.

• Sales skills and abilities in establishing customer relationships, making presentations, and closing service support sales opportunities.

• Must be capable of learning service products, putting together creative proposals, making customer presentations, and forming collaborative strategies with other Motorola sales and support professionals and teams.

• Must also have more than average skills within Excel for Project revenue and margin tracking. Pivot table knowledge is a must.

CANDIDATE EXPECTATIONS

• 5+ years of successful experience with lifecycle service account management, systems implementation/ integration, LMR sales, or LMR engineering is required
• Knowledge of Motorola RF systems and products is a plus
• Knowledge and experience utilizing Microsoft business software (e.g. Outlook, Word, Excel, and PowerPoint) is required
• Job performance depends on ability to successfully utilize Oracle applications
• Experience with US Federal Government contracts performance is a plus
• Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified and sensitive information. US Citizen with ability to obtain US Government clearance(s).
• The Customer Support Manager (CSM) travels 25% - 50% of the time. Preference will be given to applicants located in Eastern Region.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contracts.

#LI-CC1

• Bachelor's Degree OR 5+ years of experience in LMR, Public Safety, Account Management, Project Management, Customer Service, Customer Support, Technical Services Sales, or Large Government Sales experience

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 9 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .