Please contact your Administrator to change your authorization settings.
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewThe mission of the Federal Sales Operations team is to provide comprehensive pre and post sale support that complements the efforts of our field sales force. We indirectly impact sales growth by enabling our sales team and channel partners to spend more time in front of customers, sell more, and focus on driving new opportunities.Job DescriptionResponsibilities include but are not limited to:
Responsible for managing daily pre-sale Federal business activities associated with Equipment and Service quoting from both our direct Customers and Partners
Utilize proactive management skills to drive prioritization
Tactfully and courteously interface with field sales representatives in order to build strong business relationships
Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions
Effectively communicate with channel partners and manufacturer representatives to resolve pre sale issues
Responsible for identifying process improvements and working to standardize best practices
Educate customers on respective Motorola business processes and procedures
Establish trust and build business relationships within the assigned field team being served
Partner with Account Manager and be viewed as strategic partner and extended team member
Trusted partner and valued resource for all support needs and business activities for assigned sales team
Serve as liaison and single point of contact for navigating internal operational resources to resolve customer and field escalated issues
Actively work to reduce sales team administrative time spend and convert it to increased selling time. Enable customer sales team to focus their time, effort and priorities on new opportunities
Interface with Sales Leadership to identify support needs & trends that increase selling time
Provide daily coaching and consultation to the Field on business and operational processes
Voice of Field and represent the needs of sales in meetings and cross-functional projects
Extended team member and attend all regional/territory meetings, as appropriate
Additional Knowledge/Skills:
Bachelors Degree
2+ years of customer service and/or sales experience
Must be a US citizen
Exceptional interpersonal skills
Strong verbal and written communication skills
Strong organizational skills and the ability to handle multiple tasks
Effective time management skills
Proficient computer skills with emphasis on windows based and Google applications
Customer-focused, detail-oriented individual
Ability to maintain a positive attitude in a high stress/fast paced work environment
Confident individual who is willing to assume responsibility
Adaptive and flexible (changing technologies, processes, environments)
Ability to work and make decisions with minimal supervision
Team player
#LI-MM1
Bachelors Degree
2+ years of customer service and/or sales experience
Must be a US citizen
Our U.S.Benefitsinclude:
- Incentive Bonus Plans
- Medical, Dental, Visionbenefits
- 401K with Company Match
- 9 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.